FAQ
1. Where do you ship?
We currently ship within the United States only.
2. How long does shipping take?
Orders are processed within 1–3 business days (Monday–Friday).
Transit time is typically 6–9 business days (Monday–Friday).
Total estimated delivery time: 7–12 business days (Monday–Friday).
3. Do you offer free shipping?
Yes — we offer free shipping on all U.S. orders.
4. How can I track my order?
Once your order has been shipped, you will receive a tracking link by email.
Please note that tracking information usually becomes active within 24–48 hours after shipment.
5. My tracking hasn’t updated yet. What should I do?
Tracking information usually becomes active within 24–48 hours after shipment.
If your tracking has not updated after 3 business days, please contact us at:
6. What is your return policy?
We offer a 30-day return period after delivery for eligible items.
Items must be unused, unworn, and returned in their original condition.
For full details regarding return eligibility, refund processing, and return instructions, please refer to our Return & Refund Policy.
7. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
For full details regarding return conditions, damaged items, and refund eligibility, please refer to our Return & Refund Policy.
8. How do I request a return?
To request a return, please contact our support team at:
Please include your order number and the item(s) you wish to return.
For full return instructions, eligibility conditions, and refund details, please refer to our Return & Refund Policy.
9. When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are typically processed within 14 business days.
Please note that additional processing time may apply depending on your bank or payment provider.
For full details regarding refunds and return processing, please refer to our Return & Refund Policy.
10. Can I cancel my order?
Orders may be cancelled within 12 hours after purchase.
Once order processing has begun, cancellation requests may no longer be possible.
For full details regarding cancellations and order changes, please refer to our Return & Refund Policy.
11. Which payment methods do you accept?
We securely process payments through Shopify Payments.
Accepted payment methods:
- Shop Pay
- Visa
- Mastercard
- American Express
- Maestro
12. Is my payment information secure?
Yes. All payments are processed securely through Shopify Payments using SSL-encrypted checkout technology.
We do not store or have access to your full payment card details.
13. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our support team within 30 days of delivery at:
Please include your order number and clear photos of the issue so we can review and assist you as quickly as possible.
For full details regarding damaged items, replacements, refunds, and eligibility conditions, please refer to our Return & Refund Policy.
14. How can I contact Calvene Mode?
You can contact our support team via:
Email: info@calvene-mode.com
Phone: +1 917 2627545
Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM Eastern time
Saturday & Sunday: Closed
15. Company Information
Calvene Mode
Operated by Imexva B.V. (The Netherlands)
Registered business address:
Nuijeneind 22a
5761 RG Bakel
North Brabant
Netherlands
Company number (NL Chamber of Commerce): 86411004
Primary Market: United States